Privacy Policy
Last updated: March 2026

Oshyra ("we," "us," or "our") operates oshyra.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

INFORMATION WE COLLECT

Information you provide directly:
- Name, email address, shipping address, billing address, and phone number when placing an order
- Payment information (processed securely through Shopify Payments — we never store full card numbers)
- Communications you send us via email, contact forms, or phone
- Account credentials if you create an Oshyra account

Information collected automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent, and actions taken on our website
- Device identifiers and cookie data
- Location data based on IP address (country/region level only)

Information from third parties:
- If you connect social media accounts, we may receive profile information you have made public
- Analytics data from Google Analytics, Meta Pixel, and TikTok Pixel to understand how customers find and use our store

HOW WE USE YOUR INFORMATION

We use your personal information to:
- Process and fulfill your orders, including communication with our fulfillment partner Supliful
- Send order confirmations, shipping notifications, and customer service communications
- Respond to phone and email inquiries
- Send marketing emails and promotions if you have opted in (you may opt out at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and security incidents
- Comply with legal obligations

SHARING YOUR INFORMATION

We do not sell your personal information. We share data only with:
- Supliful (our fulfillment partner) to process and ship your orders
- Shopify (our ecommerce platform) to operate our store
- Payment processors (Shopify Payments, PayPal, Shop Pay) to complete transactions
- Shipping carriers to deliver your orders
- Marketing platforms (Klaviyo, Meta, Google, TikTok) when you have consented to marketing
- Law enforcement or legal authorities when required by law

All third-party partners are bound by their own privacy policies and data processing agreements.

COOKIES

We use cookies to keep items in your shopping cart across sessions, remember your preferences and login status, analyze website traffic and usage patterns, and deliver targeted advertising if you have consented. You may disable cookies in your browser settings. Note that disabling cookies may affect your shopping experience. We honor the Global Privacy Control (GPC) signal for opt-out of data sharing.

YOUR PRIVACY RIGHTS

California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion of your data, opt out of the sale or sharing of your personal information, and not be discriminated against for exercising these rights.

European residents (GDPR): You have the right to access, correct, delete, restrict, or object to processing of your personal data. You have the right to data portability. You may withdraw consent at any time. Our lawful bases for processing are: contract performance (fulfilling orders), legitimate interest (fraud prevention, analytics), and consent (marketing communications).

Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and other US state privacy law residents: You have the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of targeted advertising.

To exercise any of these rights, email support@oshyra.com with the subject "Privacy Request." We will respond within 30 days.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (typically 7 years for financial records), and resolve disputes. You may request deletion of your account data at any time.

DATA SECURITY

We implement industry-standard security measures including SSL/TLS encryption, Shopify's PCI-compliant payment infrastructure, and limited access controls. No method of internet transmission is 100% secure. If a data breach occurs that affects your rights, we will notify you within 72 hours of discovery as required by applicable law.

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately at support@oshyra.com and we will delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by email (if you have an account) and by posting the updated policy on this page with a new "Last updated" date.

CONTACT US

Oshyra | support@oshyra.com | oshyra.com |‬ (616) 535-6808

To opt out of targeted advertising or exercise other data rights, visit our Privacy Choices page or email support@oshyra.com with the subject 'Privacy Request.