Frequently Asked Questions

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ORDERING AND SHIPPING

Where do you ship?
We currently ship within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or US territories at this time. International shipping is not available yet.

How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping delivers within 5–8 business days (free on orders over $75). Expedited shipping (2–3 business days) is available at checkout for $12.99.

Can I track my order?
Yes. You will receive a tracking number by email once your order ships. If you haven't received tracking within 4 business days of placing your order, contact support@oshyra.com.

Can I change or cancel my order?
Contact us immediately at support@oshyra.com. We cannot guarantee changes after an order has been processed, but we will do everything we can.

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PRODUCTS AND INGREDIENTS

Are Oshyra products FDA approved?
Dietary supplements are not FDA approved — this applies to all supplements, not just ours. Our products are manufactured in FDA-registered, GMP-certified facilities, which means they are produced under strict quality and safety standards. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Are your products third-party tested?
Our manufacturing partners work with GMP-certified facilities that conduct quality testing. If you have a specific question about testing for a particular product, email support@oshyra.com.

Can I take multiple Oshyra products together?
Most of our products are designed to complement each other. Our bundle kits are specifically curated for compatibility. If you take prescription medications or have a medical condition, consult your healthcare provider before adding any supplement to your routine.

Are your products suitable for vegetarians or vegans?
This varies by product. Check the individual product page for ingredient details. We indicate vegetarian and vegan suitability on product pages where applicable.

Are there allergens I should know about?
Allergen information is listed on each product page. If you have a severe allergy and need specific clarification, contact us before ordering at support@oshyra.com.

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RETURNS AND REFUNDS

What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied for any reason within 30 days of receiving your order, contact support@oshyra.com and we will issue a full refund or replacement.

What if my product arrived damaged?
Contact us within 7 days of delivery with a photo of the damage and your order number. We will send a replacement or issue a full refund immediately — no return required.

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ABOUT OSHYRA

Who makes Oshyra products?
Oshyra products are fulfilled through Supliful, a premium supplement platform working with FDA-registered, GMP-certified manufacturing facilities. We curate the product selection — every item in our catalog has been evaluated based on clinical evidence, ingredient form, and dose.

Is Oshyra a subscription service?
We offer both one-time purchases and subscriptions. Subscriptions can be cancelled at any time before your next billing date.

How do I contact you?
Email support@oshyra.com. We respond to all inquiries within 1 business day. You can also reach us at (616) 535-6808.